Privacy Policy
Effective Date: 16 September 2026
Last Updated: 16 September 2026
Implement Solution Pty Ltd (“Implement Solution”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information we collect through our website, services, and the Momentum mobile application (“Momentum”, “the App”).
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use:
- our website at https://www.implementsolution.com;
- the Momentum web and mobile applications;
- our related products, services, communications, and support channels.
By using our website, services, or the Momentum App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, from your organisation, or automatically when you use our website or App.
Account and Profile Information
When you create or use an account, we may collect:
- name;
- email address;
- phone number, where provided;
- organisation or tenant name;
- job title, role, or team information;
- login credentials and authentication information;
- multi-factor authentication details;
- user permissions, role assignments, and account status.
App and Service Content
When you use Momentum, we may collect and process information that you or your organisation enter into the platform, including:
- transformation, project, workflow, and planning information;
- action items, notes, comments, tasks, and updates;
- uploaded files, images, documents, and attachments;
- organisational structures, initiatives, outcomes, metrics, and related business data;
- AI chat inputs, prompts, responses, insights, and related interaction history, where AI features are used.
Device, App, and Technical Information
When you use our website or App, we may automatically collect technical information such as:
- device type, operating system, browser type, and app version;
- IP address and approximate region;
- device identifiers used for app functionality;
- authentication session information;
- error logs, crash reports, diagnostics, and performance data;
- push notification tokens;
- date, time, and usage activity within the App or services.
Camera, Photos, Files, and Media
The Momentum App may request access to your device camera, photo library, microphone, or file picker so you can capture, select, or upload attachments.
We only access these permissions when you choose to use related features, such as uploading an image, file, or attachment. Uploaded content may be stored and processed as part of the Momentum service.
Push Notifications
If you allow notifications, we may collect and use device notification tokens and related device information to send you notifications about relevant activity, such as assignments, updates, mentions, reminders, or workflow changes.
You can manage notification permissions through your device settings.
Website and Contact Information
If you contact us through our website, email, forms, or support channels, we may collect:
- your name;
- email address;
- organisation;
- message content;
- any other information you choose to provide.
2. How We Use Information
We use personal information to:
- provide, operate, and maintain our website, App, and services;
- create, authenticate, and manage user accounts;
- support organisation-specific access controls and permissions;
- enable collaboration, workflow, planning, reporting, and transformation management features;
- upload, store, retrieve, and display files or attachments;
- send transactional emails, notifications, reminders, and service messages;
- provide customer support and respond to enquiries;
- improve performance, reliability, security, and user experience;
- detect, prevent, and investigate misuse, security incidents, or technical issues;
- comply with legal, regulatory, contractual, and operational obligations;
- generate AI-assisted insights, summaries, or responses where AI features are used.
We do not sell personal information.
3. AI Features
Momentum may include AI-assisted features such as chat, summaries, recommendations, or insights.
When you use these features, the information you provide, together with relevant application context, may be processed to generate responses or insights. This may include business content, user-generated text, uploaded content metadata, or workflow information relevant to the requested output.
We use AI features to support productivity, analysis, planning, and decision-making. AI-generated outputs may be inaccurate or incomplete and should be reviewed by users before being relied upon.
4. Legal Bases for Processing
Depending on your location and the nature of your relationship with us, we may process personal information on the basis of:
- your consent;
- performance of a contract;
- legitimate business interests;
- compliance with legal obligations;
- protection of our rights, users, systems, and services.
5. Sharing and Disclosure
We may share personal information with:
- authorised users within your organisation or tenant;
- service providers who help us operate our website, App, infrastructure, communications, analytics, storage, support, and security;
- cloud hosting, authentication, database, file storage, notification, monitoring, and email providers;
- professional advisers, auditors, insurers, or legal representatives;
- regulators, courts, government authorities, or law enforcement where required by law;
- another organisation in connection with a merger, acquisition, restructuring, or sale of assets.
We require service providers to handle personal information securely and only for authorised purposes.
6. Third-Party Service Providers
Our services may use third-party providers, including providers for:
- cloud hosting and infrastructure;
- authentication and account management;
- file storage;
- push notifications;
- error monitoring and diagnostics;
- email and communications;
- analytics and service improvement.
These providers may process personal information on our behalf. Examples may include Amazon Web Services, AWS Amplify, Amazon Cognito, Amazon S3, Firebase Cloud Messaging, Sentry, and related service providers.
7. Data Storage and Security
We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
These measures may include access controls, authentication, encryption, monitoring, secure hosting, and role-based permissions.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support security or operational requirements.
The retention period may vary depending on the type of information, the organisation’s configuration, contractual requirements, and applicable law.
When information is no longer required, we will take reasonable steps to delete, de-identify, or securely archive it.
9. Account and Data Deletion
You may request access to, correction of, or deletion of your personal information by contacting us.
If you use Momentum through an organisation, some requests may need to be handled by your organisation’s administrator because your account and data may be managed under that organisation’s tenant.
To request account deletion or data deletion, contact us at:
Email: info@implementsolution.com
Please include enough information for us to identify your account and process your request.
Some information may need to be retained where required by law, contract, security, backup, audit, dispute resolution, or legitimate business purposes.
10. International Transfers
We may store or process information in countries other than the country where you are located. These countries may have privacy laws that differ from those in your jurisdiction.
Where required, we take reasonable steps to ensure appropriate safeguards are in place for international transfers of personal information.
11. Children’s Privacy
Our website, App, and services are intended for business and professional use. They are not directed to children, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
12. Your Rights
Depending on your location, you may have rights to:
- access personal information we hold about you;
- request correction of inaccurate information;
- request deletion of personal information;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- request a copy of your information;
- lodge a complaint with a privacy or data protection authority.
To exercise your rights, contact us using the details below.
13. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the site, remember preferences, understand usage, improve performance, and support security.
You can manage cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
14. Links to Other Websites
Our website or App may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party sites.
We encourage you to review the privacy policies of any third-party services you access.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.
Material changes may be communicated through our website, App, email, or other appropriate means.
Your continued use of our website, App, or services after an update means you accept the revised Privacy Policy.
16. Contact Us
If you have questions, requests, or complaints about this Privacy Policy or how we handle personal information, please contact us:
Implement Solution Pty Ltd
Website: https://www.implementsolution.com
Email: info@implementsolution.com
Address: Level 38, 71 Eagle Street, Brisbane, QLD 4000, Australia